Delivery and Returns

Returns

 

If your product arrives in a poor or faulty condition, or if you have any concerns about it, please email us and we will try everything we can to set it right.

We offer free 30 day returns as long as the product is in new and unused condition. If you open the plastic packaging to take a peek inside,  that's ok, we will still take the return so long as the product is unused. 

To place a return request, please write to our customer support team at dee@cinderbud.com with your order ID and reason for return.

Our team will assist you within two working days.

Once received we can arrange a refund or exchange within 10 days of receiving your return.

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​Please return your item to:

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Creative Scavenger Returns

94 Charmouth Road

St Albans

Hertfordshire

AL1 4SQ

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We recommend you track your return via registered mail as we won't be able to help if it goes missing.

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Christmas Returns

Orders between 15 Nov 2025 and 25 Dec 2025 return by 31 Jan 2026

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Delivery

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Depending on how fast that parcel needs to arrive, there are a couple of options for postage:

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Over £10

FREE

3-7 working days

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Under £10 -  UK Mainland only

Postage £1.99

3-7 working days

 

Please contact us on dee@cinderbud.com if you would like your item posted quickly

Express - UK Mainland only

£6.95

1-3 working days

 

Next Day

£8.95

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